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Admin Account for OSTicket

URL http://instance-public-ip/scp

Username administrator
Password instance-id

Admin Account for phpmyadmin


Username root
Password "instance-id"

Instance Login

Shell/terminal 1. sudo chmod 400 "yourpemkeyname.pem"
2. ssh -i "yourpemkeyname.pem"ubuntu@yourinstanceip

MySQL Terminal Login mysql -u root -p "instance-id"

Domain Name Association

Remove the file
1.Login into terminal from above method.Now,type
sudo rm /var/www/html/ and reboot your Instance.

For any query, please contact us at

Snapshot Management

Steps for Snapshot Management

Update Management

Steps for Update Management

Webmin Password Management

Steps for Webmin Password Management

File Transfer via Webmin

Method 1
To Transfer Files Via Webmin
Method 2
To Transfer Files Via Webmin

How to find my instance id and public ip?

Click here to read more

How to Create Snapshot?

Click here to read more

How to increase EBS Volume manually?

Click here to read more


  • osTicket is a widely-used open source support ticket system.
  • We have configured SSL with our osTicket AMI.
  • It manages, organize and archive all the support requests and responses in one place.

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