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Accessing otrs

URLhttp://instance-public-ip/otrs/index.pl

Username root@localhost

Password instance-id

Admin Account for Webmin

URL http://instance-public-ip:8000

Username admin

Password instance-id

Admin Account for Phpmyadmin

URL http://instance-public-ip/phpmyadmin

Username root

Password instance-id

Instance Login

Shell/terminal 1. sudo chmod 400 "yourpemkeyname.pem"
2. ssh -i "yourpemkeyname.pem"ubuntu@yourinstanceip

MySQL Terminal Login mysql -u root -p "instance-id"

For any query, please contact us at

https://cloud.intuz.com/get-started

OTRS Password Management

Steps for OTRS Password Management

Snapshot Management

Steps for Snapshot Management

Update Management

Steps for Update Management

Webmin Password Management

Steps for Webmin Password Management

File Transfer via Webmin

Method 1
To transfer files via Webmin
OR
Method 2
To transfer files via Webmin

How to find my instance id and public ip?

Click here to read more

How to Create and Restore Snapshot?

Click here to read more

How to increase ebs volume?

Click here to read more

Highlights

  • OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast, results-driven business environment.
  • It reduce costs and improve satisfaction by structuring customer service communication.
  • OTRS also provides Password recovery, Snapshot and Update Management scripts.

Application Installed


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